In This Guide
- Student Guide Home
- SOLAR System
- SB Alert
- Your NetID
- Registering Your Computer
- Internet Access
- Blackboard
- Buying a Computer
- Software
- Residential Networking
- Wireless
- Access From Home
- Computer Labs
- Printing
- File Storage & Collaboration
- Software Support
- Hardware Support
- Workshops/Training
- Protecting Your Computer
Need Help?
Client Support
Client Support provides computer support to students, whether it be help installing software, connecting to a University network (ResNet, WolfieNet, AirNet), or help accessing University services either from on campus or from home.
Client Support offers the following assistance, either through its Student Service Center (drop-off service) or through its Walk-in Center.
- Wireless Assistance
- Data Recovery
- Network Registration / Connectivity Issues
- Virus Removal / Anti-Virus Software Installation
- Spyware Removal / Anti-Spyware Software Installation
- Operating System Repairs / Re-loads
- Operating System Upgrades (in limited demand)
- Windows Updates
- Microsoft Office Installs/Upgrades
Client Support Student Service Center
All registered students are eligible to drop off their desktop/laptop at Client Support, located on the fifth floor of the Frank Melville Jr. Memorial Library, Room S-5410, Mon. - Fri. 9:00 a.m. - 4:00 p.m.. There is no additional cost associated with utilizing this service as it is covered by the student technology fee.
Students must leave their computer at the Student Service Center while it is being serviced. Computers are attended to on a first-come, first-serve basis. No priorities are given. The average turnaround time depends on demand.
All students must agree to the Terms & Conditions of Service before their computer will be looked at.
Hand cart rental is available for free to aid in the transportation of computers. Students must bring their Stony Brook ID card and leave it with Client Support during the rental. Hand carts are rented out Mon. - Fri. 9 a.m. - 4:00 p.m.
Room Visits
Student Technicians are available by appointment to make room visits to troubleshoot student computer issues in the residence halls. Room visit requests are processed on a first-come, first-serve basis and therefore the approximate wait varies upon the amount of calls received.
To request a room visit, please contact the Client Support at 2-9800 or submit a help request. Please provide as much detail as possible about the problem. A student technician will then contact you to schedule an appointment for the room visit.
All students must agree to the Terms & Conditions of Service before their computer is serviced by a student technician.
Service calls that figure to take more than one hour to resolve will be asked to be brought in to the Student Service Center for drop-off service. These include but are not limited to operating system errors such as blue screens and system lock-ups.
The following issues are addressed during a room visit:
- Network Registration / Connectivity issues
- Windows Updates
- Anti-Virus Installation
Remote Assistance
Client Support has the capability to remotely connect to a student's computer (only with the student's permission) to provide assistance with:
- Anti-virus Software Installation
- Anti-Spyware Software Installation
- Office Installs/Upgrades
- Windows Updates